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Support Contracts

Whether your project has been delivered by us or by other provider, we can support and maintain your systems. 

With our Service Level Agreement we guarantee that your systems will be up and running providing your clients with no disruptions services.

With our proactive support you will be receiving newsletters with latest updates and potential improvements which will keep your systems at technological cutting edge.

  • Support and Maintenance at a fixed monthly fee
  • Monthly subscription, cancel anytime
  • Save time and money on staff

Basic SLA

Professional SLA

Enterprise SLA


8 hours of Support per month

Basic Service Level agreement

16 hours of Support per month

Professional Service Level agreement

24 hours of Support per month

Enterprise Service Level agreement

Service fee







Hours included




Additional support / extra time cost

Scope of services

TYPO3 CMS, Magento Ecommerce, OpenX Ad management solution

Communication Channels

Web ticketing system, email, phone

Service Level Guarantees

Hours of coverage

9am - 5pm GMT

9am - 5pm GMT

9am - 5pm GMT

Response time for requests

High Importance

Medium Importance

Low Importance

1 business day

1 business day

1 business day

4 business hours

4 business hours

1 business day

1 hour

4 business hours

1 business day

If Response time is not met

Full refund of monthly fee


Payment Options

Bank Transfer, PayPal, Credit Card

Billing Cycle

Monthly recurring

Other terms

How long support credit is available for?

Monthly renewal

What is the minimum contract period?

1 month

When can I end my contract?


Next Step?